Director of Administration and Operations


About this Role:

This is a unique opportunity to make a real difference, playing a central role in optimizing the next chapters for a key organization in our city – from strategy to service delivery.  

We are looking for an accomplished professional with solid and broad experience in Operations and Human Resources. This role will help support our talented team as we start 2023 with a fresh set of priorities. You will be a member of our senior staff and report to the CEO. 

This is a hands-on position that will work across the organization at all levels to optimize our existing team and new hires to achieve enhanced administrative and management support of daily operations and resource deployment. While this role will handle all HR-related functions, we do not have substantial HR needs and are not looking for a candidate who seeks a role as a full-time HR specialist.  

Our goal is to continue to get more done while having more fun. To accomplish this, we need an energetic self-starter with a team mindset to join us. Someone who:

  • Is eager to roll up their sleeves to understand every aspect of what we do as an organization across functional teams.
  • Is comfortable coaching and creating new processes and new or adapted roles to ensure that our team members are functioning at their best.
  • Is observant, detail-oriented, and enjoys multi-tasking.
  • Is an excellent communicator with a positive approach; and
  • Inspires and ensures that all team members are fully engaged and empowered. 

We also anticipate that this role will lead or assist in special projects as they arise and as time allows as we continue to evolve our priorities and operations.   

About our Organization:

Midtown Alliance is a coalition of business and civic leaders focused on promoting economic development and creating an exceptional urban experience in Midtown Atlanta. We are widely viewed as the driving force behind the revitalization of Midtown and a national model for urban excellence.
Our priorities include urban planning and design; streetscape and transportation enhancements; creating publicly accessible parks and plazas; adding street-level arts, activation, and programming; maintaining robust public safety, maintenance, and beautification programs; and ensuring the active engagement of our stakeholders and the community.
Our organization, team and leadership are rock-solid. We have been in existence as a non-profit organization for 44 years and our Community Improvement District has existed since 2000. We are a transparent, public-facing organization with a reputation for getting important things done with a sense of urgency. 

The organization currently has 50 FTEs. We are governed by a 10-person Executive Committee and a 68-person Board of Directors, as well as a 9-person Midtown Improvement District Board. Our projected 2023 expenditures are $16 million. We currently operate out of two offices within an easy walk: a street-level space for our Midtown Blue and Green teams at 6th and Peachtree Street and an office building at 10th and Peachtree Street. 


Principal Responsibilities for this Role:

  • Develop and activate a multi-faceted administrative and logistical support process and a team of staff and third-party service providers to help departments achieve their work plan objectives. 
  • Organize processes to efficiently administer a variety of the organization’s core administrative functions. This includes compliance and end-of-year activities for payrolls, employee benefit plans, disability plans, and business insurance coverages. Lead annual benefit plan and insurance coverage renewals and enrollments, collaborating with internal management and third-party consultants/brokers to arrive at the appropriate mix of plan/coverage offerings. 
  • Structure support for recurring internal and outward-facing meetings and events including Board and staff meetings, our annual meeting, member roundtables, and a variety of other community events throughout the Midtown District. 
  • Be a hands-on facilitator to help department heads attract, hire and retain talented and motivated staff members. Oversee new hires and employee onboarding. 
  • Assist with the completion and maintenance of various contractual documents with vendors, consultants, and contractors.  


Working Hours/Location:

Out-of-the-district travel is minimal. This is not a remote work position, but office hours can be flexible. This is a core, “be there” support role for the entire team, requiring a predictable pattern of in-person support and visibility for both offices.   


Core Qualifications:

  • A genuine interest in how people connect with their city, the importance of the urban experience, and a passion for the work of the Midtown Alliance. 
  • Practical, working knowledge of business, organizational, and human resource core principles, and best practices. A collaborative, problem-solving approach, and a gifted communicator with the ability to connect effectively with a variety of people. 
  • Experience – A career track of positions with increasing responsibilities, displaying hands-on leadership in the functions noted above. Demonstrated success in key roles in rapidly evolving, outward-facing organizations. 
  • Education – Minimum Bachelor’s degree or equivalent. 
  • Technical Skills and Proficiencies – Proficient computer skills in a Microsoft O365 environment; ability to work with cloud-based database/CRM and file storage applications. 


Why Midtown Alliance?

Midtown Alliance offers competitive salaries commensurate with experience, plus exceptional benefits that include employer-paid medical, dental, short- & long-term disability as well as life insurance, generous paid leave (15 vacation, 10 sick, & 13 holidays), and a retirement savings plan with an employer match after one year of service.


To Apply:  

Interested & qualified candidates should email a letter of interest and resume to with the subject line: Director of Admin/Operations

Midtown Alliance is an equal-opportunity employer. All aspects of employment are based on merit, competence, performance and needs of the organization. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal or state law.