Planning for Business Continuity

Many employers are beginning to look at what it means to get back to the office. While much is still unknown around COVID-19 and the workplace strategies of tomorrow, Midtown Transportation is here to help you identify and navigate commute-related obstacles when planning your return to Midtown. 

Changes that are likely to affect your commute + workplace strategies 

  • Will parking demand change? Depending on your parking inventory and your strategies for returning to the office, employers may see changes to parking demand due to an influx of commuters opting to drive over other commute modes, increases in regular telework, etc. 

  • Will your employees have access to childcare? With many daycares still closed, summer camps canceled and school systems unsure about plans this fall, employers should take into consideration their employees’ access to childcare when developing strategies for bringing their workforce back to the office. 

  • Will your workforce return to transit? Transit providers in the Atlanta region have each modified operations on some level. From suspended routes and reduced frequencies to guidance that only essential workers should use MARTA rail, changes to transit service and a desire to avoid crowds might mean employees who previously depended on transit will be looking for alternatives. How will you support these employees getting to work safely and reliably?

  • Will you need to limit the number of people in the office to accommodate the latest recommendations for safe physical distancing? Many employers are considering ways to implement physical distancing in the office and considering ways to operate at partial capacity to ensure space to do so. Strategies may include staggered schedules and compressed work weeks.

  • What are the circumstances specific to your workforce? Everyone’s circumstances are different. Understanding the needs of your employees is critical in planning workplace strategies for business continuity. Some employees may be part of or live with someone who is part of an at-risk population for COVID-19, some may be transit dependent, some may not have access to childcare, etc. How is your office incorporating safety, caution and flexibility to respect the needs of all employees — including those who are immunocompromised or have other health risks?

Next Steps 

  • Understand your unique position. While resources for best practices seem to be popping up everywhere, understanding the unique circumstances of your workforce is critical in knowing which workplace and commute strategies will work best for your organization. Midtown Transportation offers an anonymous and customizable employee survey to help your organization identify workplace and commute strategies that best support employees and ensure productivity. 

  • Develop a custom commute program.  Schedule time to speak with one of our commute specialists to: 

    • Learn what comparable organizations are doing to prepare for changes in commute behavior such as decreased transit ridership, increased parking demand, staggered telework and in-office schedules, and more 
    • Start your survey efforts and receive a full summary and analysis, including recommended program and policy updates 

    • Receive help implementing and communicating critical program and policy changes 


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Transit Options for Midtown Employees

Public Transportation Updates

Download our Commuting in Midtown During COVID-19 Guide


Service Update (in effect 8/1/2020):

 To prioritize essential transit service, MARTA is currently operating bus service to the routes listed below.

 2    4  5  6  15  19  21  26  39  40
 42  49  50  51  55  60  71  73  78  82
 83  84  86  87  89  95  102  107  110  111
 115 117  120  121  124  125  172  178  181  185
 186  191  192  193  196          
 Including Oakley Industrial Circulator (188)


Bus customers will enter and exit using the rear doors only, except for customers who require the accessibility ramp.  

MARTA is suspending fare collection on buses; For customers transferring to and from the rail system, fares will be paid at the rail stations. 

While passengers are not expected to use the fare box at the front of the bus, please be in possession of fare during travel.

Read MARTA's announcement and view a map of the service reduction here



Beginning on June 1, Xpress will be restoring partial service levels. Fares will be reinstated on August 3.

Read information here.

Gwinnett County Transit

Service Update (in effect 6/1/2020):

Gwinnett County Transit restarted commuter express service June 1 with five routes to downtown Atlanta on I-85 on a reduced schedule and with safeguards to help protect riders .

Along with Route 110, which continued to operate past April 23 and serve Emory University and the CDC, Routes 101, 102, 103, and 103A will run Monday through Friday during peak times on a reduced schedule. Commuter buses will seat only 14 passengers to promote social distancing. Commuter service was curtailed April 23 after Governor Brian Kemp issued a Shelter-in-Place order for all but essential businesses due to the COVID-19 pandemic.

GCT will continue to operate seven local routes. Gwinnett County Transit is restricting boarding on local buses to 14 passengers, plus a driver. Once a local bus reaches capacity, it displays “Bus Full. Please wait for the next bus” until there is room on the bus. Customers should consider only taking essential trips so that others may still be able to get to their essential destinations as well.

Gwinnett County Transit customers using local buses will enter and exit buses using the REAR doors only, except for customers who require the accessibility ramp or kneeling function. Because fare box equipment is located at the front door, Gwinnett County Transit is temporarily suspending fare collection on all bus routes.

To limit the spread of COVID-19, when available, hand sanitizer will be placed on buses for passenger use. We are also deep cleaning all buses and vans daily, an increase from once a month. The cleaning products used for deep cleaning kill germs at a rate of 99.9 percent.

Read more information here.


CobbLinc Operations and Services Map.

Service Update (6/15/2020)

The following guidelines will apply for public access to the CobbLinc Paratransit & Customer Service Center and Marietta Transfer Center kiosk:

  • Voucher program transactions will continue by phone & U.S. mail only. 
  • Voucher client intakes will continue by telephone until further notice. 
  • Paratransit ID cards will continue to be issued by appointment only.  Call Customer Service at 770-427-4444 for assistance.
  • Farebox collections remain suspended until further notice. 
  • Walk-up services at the Marietta Transfer Center kiosk will remain suspended.  Customers with inquiries about ticket transactions should call Customer Service at 770-427-4444.

Construction-related service updates can be found here.


Need to make an essential trip via bike? Let Midtown Transportation help you plan your route. Atlanta Bicycle Coalition is offering free online city cycling classes to help you reach important destinations like the grocery store, pharmacy, and healthcare providers. When biking, please continue to practice social distancing. 


Maintain business continuity with telework assistance from Midtown Transportation. Check out our telework resources for businesses and schedule a meeting with one of our telework experts.

Check out Midtown Alliance's full suite of COVID-19 local information and resources here.